Job Description:

Business Support Officer

Location: Lyndhurst

Salary: £27,514 – £31,374 per annum (pro-rata)

Hours: 32 hours per week

Contract: Permanent

Working pattern: Flexible 4–5 days or job-share (2 × 16 hours)

Are you an organised administrator with excellent communication skills and a passion for great customer service?

Join a busy Environmental Services team, providing essential administrative and customer support across environmental, licensing and regulatory services.

What you’ll be doing:

• Be a key point of contact for residents, businesses and colleagues through phone, email and web chat.
• Accurately log enquiries, provide clear operational guidance and refer complex regulatory matters to specialist officers.
• Prepare licences, process payments, reconcile corporate credit cards and manage purchase orders.
• Manage specific workflows, including pest control enquiries and administrative processes supporting local testing and animal welfare services.
• Coordinate meetings, record actions, schedule compliance reminders and keep database records accurate and up to date.

What we’re looking for:

• 3 GCSEs (or equivalent) at grade C/4 or above, including English and Mathematics.
• Substantial experience working in a busy office administration environment.
• Good working knowledge of Microsoft Office 365, including Word, Excel, Outlook and PowerPoint.
• Excellent interpersonal skills and the ability to deal with difficult or sensitive enquiries calmly and professionally.
• Strong attention to detail and the ability to manage competing priorities independently.

To be considered for this role click “apply” and submit a copy of your up to date CV.