Job Description:

Your new company

An exciting opportunity has arisen with a leading organisation operating within the flexible workspace and professional community sector. Known for delivering exceptional customer experiences and creating thriving business communities, the organisation offers a collaborative, people-focused environment where employees are encouraged to grow, innovate and make a genuine impact.

This is a fantastic opportunity for an enthusiastic and commercially aware professional who enjoys building relationships, creating engaging experiences and ensuring operational excellence. You'll play a key role in supporting members, visitors and colleagues while helping to drive the success of a dynamic workspace environment.

Your new role

As Community Coordinator, you will be at the heart of the customer and member experience, acting as a key point of contact for tenants, visitors and stakeholders. This diverse role blends customer service, community engagement, events management, sales support and operational coordination.

Working closely with the Community Manager, you will help deliver outstanding service, increase member engagement and contribute to the commercial success of the location.

Key responsibilities include:

• Acting as the first point of contact for members, visitors and enquiries.
• Managing meeting room bookings and supporting the achievement of meeting room revenue targets.
• Supporting member retention through relationship building and renewal conversations.
• Assisting with workspace tours and responding to prospective member enquiries.
• Planning and delivering engaging member events that foster a strong community culture.
• Supporting sales and marketing activities, including research, lead generation and data management.
• Managing incoming calls, post and deliveries while maintaining excellent service standards.
• Coordinating access requests, contractor sign-ins and facilities-related activities.
• Monitoring and reporting on key performance indicators including occupancy, retention and ancillary revenue streams.
• Supporting daily operational routines, opening and closing procedures, compliance activities and health & safety requirements.
• Acting as a capable deputy for the Community Manager when required, helping to maintain continuity and high standards across the workspace.

This role offers an excellent opportunity to make a visible impact while developing a broad skill set spanning customer experience, operations and commercial performance.

What you'll need to succeed

To be successful in this role, you will be a confident communicator with excellent relationship-building skills and a passion for delivering exceptional customer experiences.
Essential Skills & Experience

• Previous experience in a customer-facing, community, hospitality, workspace, facilities or business support role.
• Strong customer service and relationship management skills.
• Excellent organisational and multitasking abilities.
• Experience coordinating events, meetings or member activities.
• Commercial awareness with an understanding of sales, customer retention or revenue-generating activities.
• Strong communication skills, both written and verbal.
• Ability to work independently while managing competing priorities.
• Confident use of Microsoft Office and business systems.
• Proactive and solution-focused approach to problem-solving.
• Ability to build positive relationships with customers, colleagues, suppliers and stakeholders.

Desirable Experience

• Experience within co-working, serviced office, hospitality, property or facilities environments.
• Exposure to sales support, lead generation or member retention activities.
• Knowledge of health and safety processes and operational compliance requirements.
• Experience supporting social media, marketing initiatives or community engagement programmes.

Personal Attributes

• Friendly, approachable and professional.
• Highly organised and detail-oriented.
• Commercially minded and customer-focused.
• Adaptable and resilient in a fast-paced environment.
• Collaborative team player with a positive attitude.
• Eager to learn, develop and contribute to organisational success.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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