Job Description:

Customer Service Agent

Location: Southampton, Hampshire

Hours: 37.5 hours per week (Shifts between 8:00am – 6:00pm Monday – Friday plus 1 Saturday per month).

Salary: Starting at £26,500 per annum

Contract: Full Time, Permanent

Customer Service Agent - About the Opportunity:

Are you an empathetic, positive, and driven individual looking for a rewarding customer service career where your efforts are genuinely appreciated?

A fantastic opportunity has arisen for a dedicated Customer Service Agent to join an award-winning consumer finance specialist based in Southampton. This business is dedicated to delivering absolute first-class service. They are proud of their supportive, collaborative, and energetic workplace culture where employee happiness is a priority, and everyone works together to do the right thing for their customers.

The Role:

As a Customer Service Agent, you will act as the key point of contact for customers, ensuring they receive a supportive, professional, and worry-free experience at every stage. Your daily responsibilities will include:

• Multichannel Contact: Engaging with customers professionally via inbound and outbound telephone calls, email correspondence, and SMS.
• Account Management: Proactively managing existing accounts, resolving customer queries, and establishing sustainable, mutually beneficial repayment strategies.
• Vulnerability Support: Confidently supporting customers in vulnerable circumstances, offering empathetic, tailored solutions (full training is provided).
• Database Management: Maintaining accurate, detailed customer records on the business’s state-of-the-art servicing platform.

What We Are Looking For:

To help you succeed, our client provides comprehensive, ongoing industry and company-specific training, alongside dedicated coaching to support your development. We are looking for individuals who can demonstrate:

• Exceptional Communication: Active listeners who can empathise, build trust, and negotiate effectively with customers from all walks of life.
• A Customer-Centric Mindset: A genuine passion for helping others and a desire to deliver service that leaves a lasting positive impression.
• Collaboration: Friendly, reliable team players who thrive in a busy, positive, and close-knit office environment.
• A Growth Mindset: Highly motivated individuals who are eager for feedback, keen to learn, and driven to progress their careers.
• Technical Literacy: Comfort using computer systems and navigating modern database platforms.
• Positive Energy: An enthusiastic, proactive attitude that contributes to a happy and motivated workplace.

Salary, Benefits & Culture:

This business takes pride in recognising and rewarding hard work. Alongside a highly competitive salary, you will benefit from an extensive package, including:

• Performance Bonuses: A bonus scheme based on quality of work, team attitude, and overall business performance.
• Generous Leave: 22 days of annual holiday plus bank holidays, which increases with length of service.
• Comprehensive Protection: Life assurance cover (4x basic salary) and comprehensive dental insurance.
• Lifestyle Benefits: Access to a wide range of employee discounts via a national perks platform, a flexible dress code, and a cycle-to-work scheme.
• Health & Well-being: Dedicated access to free GP services and professional counselling support.
• Career Progression: Robust professional development supported by regular coaching, job-shadowing, monthly 1-to-1 reviews, and clear advancement paths.
• Community & Socials: Optional paid volunteering days through an internal charities committee, alongside regular team socials, summer parties, and quiz nights organized by an active social committee.

How to Apply

If you are looking for a role where you can make a real, positive difference to people's lives while progressing your career within a supportive, modern environment, please submit your CV for consideration.