Job Description:

New Specialist Orthodontic Practice Opening September 2026, Winchester City Centre

Aline Specialists is a brand-new, state-of-the-art specialist orthodontic practice opening in central Winchester in September 2026.

We are redefining what specialist orthodontic care feels like, combining world-class clinical expertise with a calm, design-led environment and an uncompromising standard of patient experience.

Led by specialist orthodontists, we focus on bespoke, beautifully planned treatments for children, teens and adults who expect the very best.

From the moment a patient discovers us to the moment they leave with their new smile, every detail is carefully designed — and that starts with our Front of House team.

We are looking for an exceptional Front of House / Patient Experience Coordinator to be the face and voice of Aline Specialists.

If you are polished, ambitious, highly organised and genuinely brilliant with people, this is a rare opportunity to join a founding team and help build one of the most exciting specialist practices in the region.

The Role

You will be the first point of contact for our patients and a vital part of creating a premium, seamless and reassuring experience.

This is not a standard reception role. It is a fast-paced, high-responsibility position at the heart of a flagship specialist practice where your standards, energy and professionalism will directly shape our reputation.

Key Responsibilities

• Welcome patients in person and on the phone with warmth, confidence and professionalism.
• Deliver a consistently outstanding patient experience from first enquiry through to treatment completion.
• Manage diaries efficiently and help fill available appointments effectively and profitably.
• Answer telephone and email enquiries quickly, compassionately and professionally.
• Track and follow up new patient enquiries and support conversion of leads into booked patients.
• Maintain accurate records in the practice management and CRM system.
• Take payments and prepare, save and email treatment paperwork and related documents.
• Track referrals, laboratory work and deliveries accurately.
• Log patient data and report information for management when required.
• Uphold the values and standards of the business in every interaction.

Who We’re Looking For

The ideal candidate will have a can-do attitude, excellent communication skills and the confidence to build rapport quickly with patients and prospective patients.

You should be naturally warm, highly organised, calm under pressure and able to thrive in a premium, target-aware environment.

Skills and Experience

• Exceptional verbal and written communication skills.
• Strong organisational skills and attention to detail.
• A confident, professional and polished manner.
• Ability to problem solve and find solutions independently.
• Comfortable engaging in conversations, building relationships and overcoming objections.
• Open-minded, proactive and willing to embrace new systems and processes.
• Fully computer literate and confident using CRM or practice software.
• Experience in dental, orthodontic, medical, luxury hospitality, high-end retail or customer service roles would be an advantage.
• Previous sales or treatment coordination experience is preferred.

Dental or orthodontic experience is welcomed, but for the right high-calibre person, attitude, professionalism and patient experience ability matter just as much.

Why Join Aline Specialists?

• Join the founding team of a brand-new specialist orthodontic practice opening in summer 2026.
• Be part of a premium, modern and highly ambitious brand from day one.
• Work in a beautifully designed clinical environment with high standards and strong growth potential.
• Enjoy genuine opportunities for progression as the practice grows.
• Help shape the systems, culture and patient journey from the very beginning.

Job Details

• Job Types: Full-time, Part-time, Permanent
• Pay: Competitive, depending on experience
• Expected hours: Up to 40 per week
• Schedule: Monday to Friday, with alternating Saturdays
• Work Location: In person, Winchester

How to Apply

Please apply with your CV and a short covering letter explaining why you would be a great fit at Aline Specialists.

After submitting your application, please telephone (phone number removed) and leave a 1-minute voicemail introducing yourself, along with two available dates and times for an initial video interview. Please also leave your contact details so we can get back in touch.

If your application is shortlisted, you will be invited to interview.