Job Description:

Detailing Manager - Automotive

Fareham, Hampshire

About the Company

Our client is a well-established independent automotive retailer with an outstanding reputation for supplying exceptional luxury, performance and specialist vehicles.

Due to continued growth, they are looking to appoint an experienced Detailing Manager to oversee the day-to-day operation of their showroom and deliver an outstanding customer experience.

This is an exciting opportunity to join a passionate team where quality, professionalism and attention to detail are at the heart of everything they do.

The Role

As Valeting / Detailing Manager, you will take ownership of the daily running of the showroom, ensuring every customer enjoys a first-class buying experience while maintaining the highest standards of presentation and operational excellence.

Working closely with the Sales, Workshop and Vehicle Preparation teams, you'll ensure vehicles are retail-ready, appointments run smoothly and the showroom consistently reflects the premium standards of the business.

Key Responsibilities

Oversee the day-to-day running of the showroom.

Deliver an exceptional customer journey from initial enquiry through to vehicle handover.

Welcome customers and ensure a professional first impression at all times.

Coordinate customer appointments, showroom visits and vehicle collections.

Ensure all showroom vehicles are presented to an exceptional standard.

Work closely with the valeting, detailing and workshop teams to ensure preparation deadlines are achieved.

Manage showroom displays, vehicle merchandising and stock presentation.

Coordinate vehicle movements between preparation, workshop and showroom.

Ensure online vehicle listings remain accurate and professionally presented.

Maintain accurate vehicle files and sales administration.

Monitor showroom appearance, cleanliness and health & safety standards.

Drive continuous improvements in customer satisfaction and showroom operations.

About You

We're looking for someone who is passionate about delivering outstanding customer service and thrives within a premium retail or automotive environment.

You'll ideally have experience in one or more of the following:

• Prestige automotive retail
• Dealership or showroom management

You'll also demonstrate:

• Excellent communication and relationship-building skills.
• Outstanding organisational and time management abilities.
• Strong administrative and IT skills.
• Exceptional attention to detail.
• A proactive, hands-on approach.
• Confidence working with discerning and high-value customers.
• Experience using CRM or dealer management systems.
• Full UK driving licence.

Desirable Experience

• Prestige or luxury automotive industry experience.
• Vehicle handovers.
• Stock merchandising and showroom presentation.

In Return

• Competitive salary depending on experience.
• Opportunity to join an established and respected prestige automotive business.
• Modern working environment.
• Friendly, supportive team.
• Long-term career development.
• The opportunity to work with an exceptional range of luxury, performance and specialist vehicles.