Job Description:

We have a great opportunity for a proactive, organised and customer-focused Customer Care Coordinator to join our Customer Care team. This is an exciting opportunity for someone who enjoys building positive relationships, resolving queries and ensuring customers receive the highest level of service throughout.

Reporting to the Customer Care Director, you will be the first point of contact for customer queries relating to remedial works, coordinating contractors and service providers and ensuring issues are progressed through to a satisfactory conclusion. You will need excellent communication and organisational skills, a calm and professional approach and the confidence and determination to manage expectations.

In addition to our Core Values of Teamwork, Integrity and Communication, you will need to demonstrate;

• similar experience within the Construction/Residential New Home Sales industry
• a professional approach
• foster a positive customer experience
• excellent written and verbal communication skills
• patience, empathy and active listening skills
• problem solving skills
• to be highly organised with the ability to prioritise workloads
• strong IT skills and well versed in Microsoft applications
• strong attention to detail
• flexibility and willingness to adapt
• ability to work autonomously but embracing working in a wider team
• own transport is essential

What we offer;

• working Monday to Friday 8.00am to 5.00pm, possible flexibility on start/finish times
• 24 days holidays rising to 27 days, plus bank holidays
• company pension
• discretionary bonus
• buy/sell holiday scheme
• training and development
• eyecare scheme
• supplier discount scheme
• free parking

Please apply with a CV and a covering letter