Job Description:

Sales Account Manager

We currently have an excellent opportunity for a Sales Account Manager to join a friendly and busy sales team for a leading engineering company based in Southampton.

Introduction

The Sales Account Manager with be responsible for maintaining and growing sales revenue accounts in the Europe territory by ensuring an excellent customer experience across a full range of the sites products.

We are looking for someone with experience in building strong relationships with technical customers and understanding their products, as well as the sites materials and how they are used as part of their products. With the key accounts you'll need to understand why they use the products as well as whether they fit into their businesses as a strategic partner or just as a supplier, for this we are looking for experience in probing customers to uncover hidden information and motivations.

Responsibilities:

• To provide customers with excellent customer service and support 
• Communicate frequently with customers by telephone, e-mail, virtual platforms and occasional travel to Europe for face to face meetings.
• Prepare quotes and technical information for customer applications
• Liaise with the Production and Quality Manager to ensure that customer requirements are met and also with Engineering to ensure product specifications are fit for purpose
• Assist with commercial screening for new product requests
• Assist in day-to-day customer facing tasks to support the needs of the business including order verification reviews, working with outside vendors, assisting finance with past due invoices, assisting marketing with content and customer specific input, and other task as needed.
• Attend and participate in international and regional trade shows and conferences when required.
• Identify new leads for potential customers to scope extent of the business opportunity
• Respond to sales inquiries
• Maintain accurate forecasts for customers and products

Ideal Experience:

• The ideal candidate will have a proven sales account management background, ideally within a technical sales or technical customer service role.
• A good team player with excellent communication and documentation skills and a customer focussed approach.
• Computer literate in relevant software including Word, Excel, Access, SAP and Salesforce (training provided where required)

Desirable

• A Degree within engineering / manufacturing or scientific discipline would be beneficial.
• Being fluent in any European languages would be highly advantageous, however not essential
• Exposure to different cultures in Europe would also be beneficial for this role.

Salary 

£38K - £40K basic & commission opportunities

Hours

Monday to Friday with a hybrid opportunity of 3 days in the office and 2 from home, after probation period.

Benefits

• Hybrid working
• Pension: 7% employer.
• Private health and dental care
• Life assurance: 4 x basic pay
• Subsidised gym membership 
• Cycle to work scheme

If you could be interested in this excellent Sales Account Manager role, please apply and we'll be in touch to discuss further.