Job Description:

SERVICE ADVISOR

FAREHAM | £30,000 BASIC | £38,000 OTE | MONDAY–FRIDAY | NO WEEKENDS

Pembrook Resourcing is currently recruiting an experienced Service Advisor for an exciting opportunity within a busy automotive dealership in Fareham.

THE OPPORTUNITY

This is a fantastic opportunity for an experienced Service Advisor looking to join a professional and established aftersales department, where delivering excellent customer service and building lasting customer relationships are key.

With a Monday–Friday working pattern and no weekend commitments, this is an excellent opportunity for someone looking for their next move within the motor trade.

THE PACKAGE

• £30,000 basic salary.

• £38,000 OTE.

• Monday–Friday, 8:00am–6:00pm.

• No weekend working.

THE ROLE

As a Service Advisor, you will be responsible for managing the customer journey from initial vehicle check-in through to collection, ensuring a smooth and professional experience throughout.

Your responsibilities will include:

• Welcoming customers and discussing their vehicle servicing and repair requirements.

• Booking vehicles into the workshop and preparing accurate job cards.

• Providing estimates and explaining recommended work.

• Liaising closely with technicians and workshop management.

• Keeping customers updated throughout the repair process.

• Identifying additional work and opportunities to maximise aftersales revenue.

• Ensuring excellent customer satisfaction and maintaining high service standards.

WHAT WE'RE LOOKING FOR

• Previous experience as a Service Advisor within the motor trade.

• Excellent customer service and communication skills.

• Strong organisational skills and the ability to manage a busy workload.

• A professional telephone manner and confident customer-facing approach.

• Good attention to detail.

• A proactive attitude and the ability to work effectively within a team.

THE PEMBROOK DIFFERENCE

At Pembrook Resourcing, we specialise in automotive recruitment and understand that finding the right opportunity is about more than just the job title.

We offer a confidential, professional and straightforward recruitment service, supporting candidates throughout the entire process.

INTERESTED?

If you're an experienced Service Advisor looking for your next move in Fareham, we'd love to hear from you.

Apply today or contact Pembrook Resourcing for a confidential discussion.