Job Description:

We are recruiting an experienced Service Advisor to join our franchised main dealership in Southampton, Hampshire, representing an exciting electric and hybrid vehicle brand.

This Service Advisor position offers the opportunity to develop your aftersales career within a modern purpose-built workshop, service centre and showroom. We are a multi-site dealership group with a strong presence across Hampshire and the South West, committed to delivering outstanding customer service and supporting employee development.

Benefits:

• Basic salary of up to £30,000, dependent on experience
• On-target earnings of £38,500
• Monday to Friday, 08:00–18:00, with a one-hour lunch break
• No weekend working
• Company car option
• 30 days’ holiday, including bank holidays, plus your birthday off
• Long-service holiday entitlement
• BEN health and wellbeing services
• Life assurance of up to three times your annual salary
• Subsidised manufacturer car purchase schemes for your family
• Discounted MOT and servicing
• Supportive management and future development opportunities

Duties of a Service Advisor:

• As our Service Advisor, you will welcome customers when they drop off and collect their vehicles for servicing or repairs.
• Record customer requests accurately and communicate them to the workshop team.
• Keep customers updated on vehicle progress throughout the day.
• Cost additional work and obtain customer authorisation before proceeding.
• Prepare and present invoices and associated paperwork.
• Explain completed work clearly to customers.
• Promote service plans, extended warranties and other aftersales products.

Requirements:

• Previous Service Advisor experience is preferred; experienced Parts Advisors will also be considered.
• Strong customer service and satisfaction skills.
• Confident communication and upselling abilities.
• Good IT literacy; experience with CDK or Kerridge is advantageous.
• Excellent organisation skills and the ability to manage customer appointments effectively.
• Full UK driving licence.
• This Service Advisor role suits a customer-focused automotive professional seeking career progression within a supportive main dealership environment.

Contact Kinga Csipetics , Automotive Recruitment Specialist at Perfect Placement covering Southampton and Hampshire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.